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Frequently Asked Questions and all answers

What services do you offer?

We offer a wide range of creative services, including:

  • Branding
  • Design
  • Content Creation
  • Photography
  • Video Production
  • Digital Design and Development

Our goal is to help businesses elevate their marketing materials and online presence through visually impactful and engaging content. Contact us to learn more about our services and how we can help you achieve your marketing goals.

How much do your services cost?

The cost of our services varies depending on the scope of the project and the specific services required. Our team will work with you to understand your needs and budget, and provide a customized quote based on your specific requirements. Please note that we strive to offer competitive pricing without sacrificing quality. If you would like more information on the cost of our services, please contact us to schedule a consultation with one of our representatives.

What is your process for working with clients?

Our process for working with clients is designed to be collaborative, efficient, and results-driven. Here's a general overview of how we work with clients:

  1. Initial Consultation: We start by having an initial consultation with you to understand your needs, goals, and vision for your project.

  2. Proposal: Based on the information gathered during the consultation, we'll provide you with a detailed proposal that outlines the scope of work, timeline, and cost for the project.

  3. Design & Development: Once the proposal is approved and the advance payment as per scope is made, our team will begin the design and development process. Throughout this stage, we'll provide you with regular updates and samples for your review and feedback.

  4. Revisions & Approvals: We believe that collaboration is key, so we encourage our clients to provide feedback at predefined milestones.

  5. Delivery: Once the final product has been approved, we'll deliver the final files 


Our goal is to make the process of working with us as smooth and stress-free as possible, while delivering exceptional results that help you achieve your brand and marketing goals.

How long does it take to complete a project?

The length of time it takes to complete a project varies depending on the scope and complexity of the project. We understand that meeting deadlines is important, so we work closely with our clients to establish a timeline that is realistic and feasible. During the initial consultation, we'll discuss the timeline for your project and provide a detailed estimate of the completion date.

In general, simple projects may take a few weeks to complete, while more complex projects may take several months. Our team will work diligently to ensure that the project is completed within the agreed-upon timeframe, while maintaining the highest level of quality and attention to detail. If you have any concerns or questions about the timeline for your project, please don't hesitate to contact us.

How do you handle revisions and changes during a project?

We believe that collaboration is key to delivering exceptional results, so we encourage our clients to be an active part of the design and development process. During a project, revisions and changes are an expected and normal part of the process.

Here's how we handle revisions and changes:

  1. Communication: We encourage open and clear communication throughout the project. If you have any revisions or changes that you'd like to make, simply let us know and we'll work with you to incorporate them into the project.

  2. Documentation: We document all revisions and changes to ensure that everyone is on the same page and that the project stays on track.

  3. Review & Approval: We'll provide you with samples of the revisions for your review and approval, and we won't move forward with the project until you are completely satisfied with the changes.

  4. Time & Cost: Depending on the nature of the revisions and changes, there may be additional time and cost associated with incorporating them into the project. We'll provide a clear estimate of any additional time and cost before proceeding with the revisions.

What is covered under brand identity project?

Brand identity projects can include brand name, logo design, colour palette, typography and brand guideline development.

The final deliverable may differ based on your business needs. 

Can you accommodate rush projects or tight deadlines?

We understand that tight deadlines are a part of business, and we are committed to working with our clients to meet their needs. While we can't guarantee that we can accommodate every rush project, we will always make every effort to do so.

If you have a tight deadline, please let us know as soon as possible so that we can assess the feasibility of the project and make any necessary arrangements. We'll work with you to establish a timeline that is realistic and feasible, taking into account any other commitments that we may have.

Please keep in mind that accommodating rush projects may require additional resources, and there may be additional time and cost associated with completing the project within a tight deadline. However, our goal is to help you meet your needs, and we'll do everything we can to make it happen.

Do you work with clients remotly?

Yes, we are experienced in working with clients in different time zones. Regardless of your location, we are committed to delivering high-quality results that meet your needs and exceed your expectations.

At what stage of business should I involve NOW media?

It's best to involve an agency like NOW media when you're ready to take your brand to the next level, whether it's in the early stages of establishing your brand or you're looking to rebrand or revamp your existing brand. NOW media can help you streamline and set the direction for your brand based on your business objectives and provide expert guidance in the areas of branding, design, and marketing. Working with NOW media can help you achieve a strong and consistent brand presence, increasing your credibility and appeal to your target audience.


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